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Nannies247 Privacy Policy
Effective Date: 23 July 2026 · Last Updated: 23 July 2026
Company Registration Number: 2026/568735/07
Website: www.nannies247.co.za
Email: info@nannies247.co.za / support@nannies247.co.za
1. INTRODUCTION
Nannies247 (Pty) Ltd ("Nannies247", "we", "our", or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains: what personal information we collect; why we collect it; how we use it; who we share it with; how we protect it; and your rights under applicable South African law. By using the Nannies247 Platform, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.
2. OUR COMMITMENT TO PRIVACY
We process personal information in accordance with: Protection of Personal Information Act, 4 of 2013 (POPIA); Electronic Communications and Transactions Act; Consumer Protection Act; Other applicable South African legislation. We are committed to processing information lawfully, fairly and transparently.
3. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to:
- Care Professionals
- Families
- Website visitors
- Subscribers
- Customers
- Prospective customers
- Anyone who communicates with Nannies247
4. INFORMATION WE COLLECT
Personal Information — We may collect: Full name; Email address; Mobile number; Province; Suburb; Date of birth (where applicable); Identity verification information; Profile photograph.
Professional Information — For Care Professionals we may collect: Qualifications; Experience; Skills; Languages; Salary expectations; Availability; References; CV; Police Clearance Certificates; First Aid Certificates; Driver's Licence (if uploaded); Other supporting documents.
Family Information — Families may provide: Name; Email; Telephone number; Location; Search preferences; Favourite profiles; Purchase history.
Payment Information — Payments are processed by approved third-party payment providers. Nannies247 does not store your full debit or credit card details. We may retain: transaction reference numbers; payment status; invoices; billing history.
Technical Information — When you visit our website we may automatically collect: IP address; Browser type; Device information; Operating system; Date and time of access; Pages viewed; Click behaviour; Cookies; Analytics information.
5. WHY WE COLLECT YOUR INFORMATION
We collect information to: create your account; publish your profile; process subscriptions; process Contact Access Pass purchases; communicate with users; provide customer support; improve the Platform; verify information; prevent fraud; comply with legal obligations; maintain platform security; send service-related notifications.
6. HOW WE USE YOUR INFORMATION
We may use your information to: display your public profile; verify uploaded documents; communicate with you; manage subscriptions; process payments; improve search functionality; personalise the Platform; respond to enquiries; investigate complaints; prevent misuse; comply with legal requirements.
7. PROFILE VISIBILITY
Care Professional profiles are intended to be visible to Families using the Platform. Certain profile information is publicly visible, including:
- First name
- Profile photograph
- General location (province/suburb)
- Experience
- Qualifications
- Skills
- Languages
- Availability
- Biography
The following information remains hidden unless a Family purchases a 7-day or 30-day Contact Access Pass:
- Surname
- Mobile number
- Email address
- Downloadable CV
- References
- Certificates
- Police Clearance documents
- Other protected contact information
8. WHO WE SHARE YOUR INFORMATION WITH
We may share information with: Payment providers (for payment processing); Website hosting providers; Cloud storage providers; Technology service providers; Legal authorities where required by law. We do not sell your personal information to third parties.
9. INTERNATIONAL DATA TRANSFERS
Some service providers may store or process information outside South Africa. Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place and that your personal information receives an adequate level of protection.
10. DATA SECURITY
We implement reasonable technical and organisational measures to protect personal information from: unauthorised access; loss; misuse; alteration; disclosure; destruction. However, no internet-based service can guarantee absolute security.
11. DATA RETENTION
We retain personal information only for as long as necessary to: provide our services; comply with legal obligations; resolve disputes; enforce our agreements. Inactive accounts may be archived or deleted after a reasonable period, subject to applicable legal requirements.
12. YOUR RIGHTS
Subject to POPIA, you may request to: access your personal information; correct inaccurate information; update your profile; object to certain processing; request deletion of your information where legally permissible; withdraw consent where processing is based on consent. Requests may be submitted to support@nannies247.co.za.
13. MARKETING COMMUNICATIONS
We may send: account notifications; subscription reminders; service announcements; newsletters; promotional offers. You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us. Service-related communications may still be sent where necessary for the operation of your account.
14. CHILDREN'S PRIVACY
The Platform is intended for adults aged 18 years and older. We do not knowingly collect personal information directly from children. If we become aware that information relating to a child has been collected without appropriate consent, we will take reasonable steps to remove it.
15. COOKIES
We use cookies and similar technologies to: keep users logged in; remember preferences; improve website performance; analyse website usage; enhance security. More information is available in our Cookie Policy.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email where appropriate. Your continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.
17. CONTACT US
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact: Nannies247 (Pty) Ltd, Website: www.nannies247.co.za, General Enquiries: info@nannies247.co.za, Support: support@nannies247.co.za
18. INFORMATION REGULATOR
If you believe your personal information has not been handled in accordance with POPIA, you may lodge a complaint with the Information Regulator (South Africa) after first giving Nannies247 a reasonable opportunity to address your concern.