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Nannies247 Terms and Conditions
Effective Date: 23 July 2026 · Last Updated: 23 July 2026
Website: www.nannies247.co.za
Company Registration Number: 2026/568735/07
Email: info@nannies247.co.za / support@nannies247.co.za
1. INTRODUCTION
Welcome to Nannies247. These Terms and Conditions ("Terms") govern your access to and use of the Nannies247 website, platform, services, applications, subscriptions and related features (collectively referred to as the "Platform"). By accessing, browsing, registering for, subscribing to, or using the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Platform immediately. These Terms constitute a legally binding agreement between you and: Nannies247 (Pty) Ltd, Registration Number: 2026/568735/07 ("Nannies247", "we", "our", or "us").
2. ABOUT NANNIES247
Nannies247 is a subscription-based online directory designed to connect families with independent care professionals throughout South Africa. The Platform enables independent care professionals to advertise their services by creating a professional online profile. Families are able to browse profiles, compare qualifications and experience, and purchase a temporary Contact Access Pass to unlock contact information for a selected care professional.
Nannies247 IS NOT: a recruitment agency; a staffing agency; a labour broker; a temporary employment service; an employer; an employment agency; a payroll provider; a contracting company; a guarantor of employment.
Nannies247 does not interview, employ, recruit, recommend, endorse, assign or place care professionals with families. We merely provide technology that allows independent care professionals and families to find one another. Any employment agreement is entered into solely between the family and the care professional. Nannies247 is not a party to that agreement.
3. DEFINITIONS
For the purposes of these Terms:
Access Pass — A paid, time-limited digital purchase that allows a Family to unlock the contact details of a selected Care Professional for a period of seven (7) or thirty (30) consecutive calendar days, as selected by the Family at the time of purchase.
Care Professional — Any individual who creates a profile on the Platform, including but not limited to: Nannies; Babysitters; Au Pairs; Domestic Workers; Housekeepers; Elderly Caregivers; Home-Based Carers; Tutors; Mother's Helpers; Family Assistants; Preschool Teachers; Preschool Assistants; Night Nurses; Childminders; Special Needs Carers; Other household or care professionals approved by Nannies247.
Family — Any individual or household using the Platform to search for and contact Care Professionals.
Member — Any registered user of the Platform.
Profile — A digital listing created by a Care Professional containing information such as: Name; Photograph; Qualifications; Experience; References; Skills; Languages; Availability; Salary Expectations; Uploaded Certificates; Police Clearance (if applicable); Profile Description.
Subscription — The recurring monthly or annual fee paid by Care Professionals to keep their profile active on the Platform.
Platform — The Nannies247 website, software, mobile applications, databases and associated services.
4. ELIGIBILITY
By using the Platform you warrant that: You are at least 18 years of age. You have the legal capacity to enter into binding agreements. All information you provide is accurate and truthful. You will maintain accurate profile information. You will not impersonate another individual. You will only upload documents that belong to you. You will comply with South African law.
Nannies247 reserves the right to refuse registration or terminate accounts where eligibility requirements are not met.
5. ACCEPTANCE OF TERMS
By: visiting the Website; creating an account; subscribing to a membership; purchasing a Contact Access Pass; uploading content; communicating through the Platform; or otherwise using the Platform, you acknowledge that:
- You have read these Terms.
- You understand these Terms.
- You agree to comply with these Terms.
- You agree to our Privacy Policy.
- You agree to our Refund Policy.
- You agree to our Acceptable Use Policy.
- You understand that Nannies247 does not guarantee employment, interviews, responses from Care Professionals, or successful hiring outcomes.
6. CHANGES TO THESE TERMS
Nannies247 reserves the right to amend or update these Terms from time to time. Where material changes are made, we will provide reasonable notice through the Website or by email where appropriate. Your continued use of the Platform after any amendment constitutes acceptance of the updated Terms.
7. ACCOUNT REGISTRATION
7.1 Creating an Account
To access certain features of the Platform, users must register an account. During registration, users may be required to provide, among other information: First and last name; Email address; Mobile number; Province and suburb; Password; Profile photograph (Care Professionals); Qualifications (where applicable); Experience; References; Availability; Salary expectations; Identity verification documents (where requested). You agree that all information provided during registration is true, accurate, complete and up to date.
7.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials. You agree to: Keep your password secure. Not share your login credentials with another person. Notify Nannies247 immediately if you believe your account has been compromised. Accept responsibility for all activity carried out using your account. Nannies247 is not liable for any loss arising from unauthorised access resulting from your failure to protect your login details.
7.3 One Account Per Person
Unless expressly authorised by Nannies247, each individual may maintain only one Care Professional account. Creating duplicate accounts to manipulate search results, avoid suspensions or obtain additional promotional offers is prohibited. Duplicate accounts may be merged, suspended or permanently removed without notice.
8. CARE PROFESSIONAL MEMBERSHIPS
8.1 Membership Purpose
Care Professionals subscribe to Nannies247 to advertise their professional services through a searchable online profile. Membership provides visibility within the directory and access to features associated with the selected subscription plan. Membership does not guarantee: Employment; Interviews; Job offers; Profile views; Messages from families; Income; Placement with a family. Nannies247 provides advertising and visibility services only.
8.2 Membership Plans
Nannies247 may offer one or more membership plans, including but not limited to:
Standard Membership — May include: Professional online profile; Search visibility; Photo gallery; Qualifications; Skills and experience; References; Availability; Profile updates.
Premium Membership — May include additional benefits such as: Featured placement within search results; Priority visibility; Premium profile badge; Additional photographs; Enhanced profile features; Priority customer support; Other premium features introduced from time to time.
Nannies247 reserves the right to modify membership features without affecting the fundamental purpose of the subscription.
8.3 Membership Fees
Membership fees are displayed on the Website. Fees may change from time to time. Changes apply only to future billing cycles. Existing promotional pricing will remain valid only for the duration of the applicable promotion unless otherwise stated.
8.4 Founding Member Offers
From time to time Nannies247 may offer limited promotional pricing. Promotional memberships: are available for a limited period; may be limited to a specific number of members; are non-transferable; may not be combined with other promotions. Nannies247 reserves the right to withdraw promotional offers at any time once the advertised allocation has been reached.
9. FAMILY ACCESS
Families may browse publicly available profiles free of charge. Certain information is intentionally restricted to protect the privacy of Care Professionals. Restricted information may include: Mobile number; Email address; Surname; Downloadable CV; References; Certificates; Police Clearance documents; Other private information designated by Nannies247. Access to restricted information requires the purchase of a Contact Access Pass.
10. CONTACT ACCESS PASSES
10.1 Purpose
A Contact Access Pass allows a Family temporary access to the contact details of a selected Care Professional. The Access Pass is intended solely to facilitate direct communication between the Family and the Care Professional.
10.2 Duration
Each Contact Access Pass remains active for a period of seven (7) or thirty (30) consecutive calendar days from the date and time of purchase, as selected by the Family at checkout. Once the Access Pass expires, access to restricted information will automatically end.
10.3 Access Rights
During the validity period of the Access Pass, Families may view the Care Professional's authorised contact information. Access does not transfer ownership of any personal information and may not be used for: mass marketing; unsolicited advertising; recruitment for third parties; resale of information; data harvesting; database creation; or any unlawful purpose.
10.4 No Guarantee
Purchasing a Contact Access Pass does not guarantee: that the Care Professional will respond; that the Care Professional is available; that interviews will occur; that employment will result; that the Care Professional will accept an offer of employment. The Access Pass grants access to contact information only.
11. PAYMENTS
Payments made through the Platform may include: Monthly Memberships; Annual Memberships; Contact Access Passes; Premium features; Other digital services introduced by Nannies247. Payments are processed through approved third-party payment providers. Nannies247 does not store users' full payment card details.
12. AUTOMATIC RENEWAL
Unless cancelled before the next billing date: Monthly memberships automatically renew each month. Annual memberships automatically renew annually. By subscribing, you authorise Nannies247 and its payment provider to process recurring payments until your subscription is cancelled. Members may cancel renewal at any time through their account settings or by contacting support. Cancellation prevents future billing but does not entitle the member to a refund for the current billing period.
13. BILLING ERRORS
If you believe you have been charged incorrectly, you must notify Nannies247 within 14 days of the transaction. Where a billing error is confirmed, Nannies247 will correct the error and, where appropriate, issue a refund or account credit.
14. FAILED PAYMENTS
If a subscription payment fails: your membership may be suspended; premium features may be removed; your profile may become inactive until payment is received. Nannies247 reserves the right to retry failed payments where authorised by the payment provider.
15. CANCELLATION OF MEMBERSHIPS
15.1 Care Professional Memberships
Care Professionals may cancel their subscription at any time. Cancellation will prevent future recurring payments but will not result in a refund for the current billing period. The member's profile will remain active until the end of the paid subscription period, after which it will become inactive unless renewed.
15.2 Family Contact Access Passes
A Contact Access Pass is a once-off digital purchase and cannot be cancelled once access has been granted. As access to the purchased digital service begins immediately upon payment, no refund will be issued except where required by applicable South African law or where a billing error has occurred.
15.3 Cancellation by Nannies247
Nannies247 reserves the right to suspend or terminate any account where a user: breaches these Terms; provides false or misleading information; uploads fraudulent documents; impersonates another individual; engages in abusive or unlawful conduct; attempts to interfere with the operation of the Platform; or uses the Platform for purposes not intended by Nannies247. Termination under this clause does not entitle the user to a refund.
16. REFUND POLICY
Nannies247 provides digital subscription services and digital access products. Refunds will only be considered in the following circumstances: Duplicate payments. Incorrect billing by Nannies247. Technical errors that prevent delivery of a purchased service where Nannies247 is unable to rectify the issue within a reasonable period. Where required by applicable South African law.
No refunds will be provided because: a Care Professional did not receive enquiries; a Family did not employ a Care Professional; a Care Professional declined employment; a Family changed their mind after purchasing an Access Pass; a profile received fewer views than expected; employment did not result.
The purchase of a Membership or Contact Access Pass grants access to a digital service and does not guarantee any employment outcome.
17. PROFILE VERIFICATION
To promote trust on the Platform, Nannies247 may offer profile verification. Verification may include review of documents such as: South African Identity Document or Passport; First Aid Certificates; Childcare Qualifications; Police Clearance Certificates; Reference Letters; Driver's Licence (where applicable). Verification indicates only that the submitted documentation has been reviewed by Nannies247. Verification is not a guarantee of: honesty; competence; suitability; reliability; future conduct; or employment performance. Families remain responsible for conducting their own interviews, reference checks, background checks and hiring decisions.
18. USER RESPONSIBILITIES
All users agree to: provide truthful information; maintain accurate profile details; keep qualifications up to date; communicate respectfully; comply with applicable laws; respect the privacy of other users; use the Platform only for lawful purposes. Users must immediately notify Nannies247 if they become aware of: fraudulent profiles; stolen identities; misuse of personal information; suspicious activity; unauthorised account access.
19. CARE PROFESSIONAL RESPONSIBILITIES
Care Professionals warrant that: all qualifications uploaded are genuine; all references are authentic; all certificates belong to them; all employment history is truthful; salary expectations are accurate; availability is correctly reflected. Care Professionals must not: upload edited or altered certificates; falsely claim qualifications; use another person's identity; misrepresent experience; falsely claim police clearance; copy another member's profile.
20. FAMILY RESPONSIBILITIES
Families agree that they will: treat Care Professionals respectfully; comply with all applicable labour legislation; verify references independently; conduct interviews before employment; negotiate employment directly with the Care Professional; pay salaries directly to the Care Professional. Families may not: use the Platform to harvest contact details; contact members for unrelated marketing; share unlocked information publicly; upload offensive material; impersonate another person.
21. REVIEWS AND RATINGS
Families may submit reviews where this functionality is available. Reviews must: be truthful; relate to genuine experiences; not contain abusive language; not contain discrimination; not contain defamatory statements; not disclose confidential information. Nannies247 reserves the right to remove reviews that: are false; are malicious; contain offensive language; breach privacy; violate these Terms. Nannies247 is not responsible for opinions expressed by users.
22. PROHIBITED CONDUCT
Users may not: create fake accounts; create duplicate profiles; impersonate another individual; upload forged documents; upload malicious software; interfere with Platform security; attempt to gain unauthorised access; scrape or copy database information; sell or redistribute profile information; send spam; harass other users; use automated bots without permission; reverse engineer the Platform; infringe intellectual property rights. Any breach may result in immediate suspension or termination.
23. FRAUD PREVENTION
Nannies247 maintains a zero-tolerance approach to fraud. Where fraudulent activity is suspected, Nannies247 may: suspend the account immediately; request additional identification; remove fraudulent content; report unlawful conduct to relevant authorities; refuse future registrations. Fraud includes, but is not limited to: identity theft; fake qualifications; forged police clearances; false references; payment fraud; chargeback abuse.
24. ACCOUNT SUSPENSION AND TERMINATION
Nannies247 may suspend or terminate any account where it reasonably believes that continued access poses a risk to the Platform, other users, or the integrity of the service. Upon termination: access to the Platform may cease immediately; profiles may be removed from public search results; subscriptions may end in accordance with these Terms; outstanding amounts owed to Nannies247 remain payable. Users whose accounts are terminated for serious breaches may be prohibited from creating future accounts.
25. INTELLECTUAL PROPERTY
25.1 Ownership
Unless otherwise stated, all intellectual property rights in the Platform are owned by or licensed to Nannies247 (Pty) Ltd. This includes, but is not limited to: The Nannies247 name; Logos; Branding; Website design; Layouts; Search filters; Databases; Graphics; Images created by Nannies247; Text and written content; Software; Source code; Mobile applications; Marketing materials; Training materials; Documentation. Nothing contained on the Platform grants any licence or ownership rights to users except as expressly provided in these Terms.
25.2 Member Content
Care Professionals retain ownership of the content they upload, including: Profile photographs; CVs; Qualifications; Certificates; References; Biography; Experience. By uploading content to the Platform, you grant Nannies247 a non-exclusive, royalty-free, worldwide licence to: Display your profile; Promote your profile through the Platform; Optimise search results; Use profile content for marketing the Platform (unless you opt out where available); Store and process the content to operate the Platform. This licence ends when your content is permanently removed from the Platform, except where retention is required by law.
26. PRIVACY
Nannies247 respects the privacy of all users and processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African legislation. Personal information is collected only for legitimate business purposes, including: Creating user accounts; Displaying professional profiles; Processing payments; Providing customer support; Verifying information; Improving the Platform; Complying with legal obligations. Users are responsible for ensuring that any information they upload belongs to them or that they have the necessary consent to share it. Further information regarding the processing of personal information is contained in our Privacy Policy.
27. DISCLAIMER
Nannies247 provides an online technology platform only. We do not: employ Care Professionals; recruit on behalf of families; interview candidates; conduct salary negotiations; supervise employment relationships; guarantee employment; guarantee interviews; guarantee responses; guarantee the accuracy of user-submitted information. While we encourage verification of qualifications and references, Nannies247 cannot guarantee the honesty, conduct, suitability or future performance of any user. Families are responsible for carrying out their own: interviews; reference checks; background checks; identity verification; employment contracts. Care Professionals are responsible for ensuring that all information they provide remains accurate and up to date.
28. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nannies247 shall not be liable for any loss, damage, expense or claim arising from: employment decisions; hiring outcomes; dismissal of employees; salary disputes; workplace disputes; negligence by any user; criminal conduct by any user; inaccurate profile information; fraudulent documents uploaded by users; missed employment opportunities; indirect or consequential damages; interruption of the Platform; system downtime; cyber attacks; data loss beyond our reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded under South African law.
29. INDEMNITY
You agree to indemnify and hold harmless Nannies247 (Pty) Ltd, its directors, employees, contractors and affiliates from any claims, damages, liabilities, losses, costs or expenses arising from: your breach of these Terms; your misuse of the Platform; your violation of any law; infringement of another person's rights; false information you provide; disputes between Families and Care Professionals. This indemnity survives termination of your account.
30. FORCE MAJEURE
Nannies247 shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters; fire; flood; war; civil unrest; strikes; government action; internet outages; power failures; cyber attacks; failures of third-party service providers.
31. DISPUTE RESOLUTION
Should a dispute arise between Nannies247 and a user, the parties agree to attempt to resolve the matter amicably through written communication. If the dispute cannot be resolved within a reasonable period, either party may pursue any rights available under applicable South African law. Nothing in these Terms limits a consumer's right to approach an appropriate dispute resolution body, ombud, regulator or court where permitted by law.
32. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any legal proceedings relating to these Terms shall be subject to the jurisdiction of the South African courts.
33. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.
34. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy and any additional policies published by Nannies247, constitute the entire agreement between Nannies247 and its users concerning the use of the Platform.
35. CONTACT INFORMATION
For any questions regarding these Terms, please contact: Nannies247 (Pty) Ltd, Website: www.nannies247.co.za, General Enquiries: info@nannies247.co.za, Customer Support: support@nannies247.co.za
36. ACKNOWLEDGEMENT
By creating an account, subscribing to a membership, purchasing a Contact Access Pass, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.